These are the questions we have been asked most often in recent years – many of them via booking portals. Here you’ll find all the answers in one place, kept up to date. Anything missing? Give us a call on +49 4932 92440 or email us at info@ferienhaus-papenfuss.de.
Arrival & check-in
You can arrive at any time and leave your luggage with us. Your apartment will be ready by 4 pm at the latest, usually earlier. You will receive your front-door key as a digital code, all arrival information and a message letting you know when your apartment is ready straight to your phone. So a late check-in in the evening is no problem at all.
Check-out is by 10 am. After that you are welcome to leave your luggage with us for the rest of your departure day – your digital front-door key keeps working until the end of that day.
Check-in is handled digitally via our WebPortal (our web app): you receive your door code, apartment number, Wi-Fi password and directions on your smartphone before you arrive, so you are not tied to any opening hours. Of course, you can still reach us personally at any time.
Yes. Simply send your luggage to our address (Ferienhaus Papenfuß, Langestraße 8, 26548 Norderney) or have it collected from us after you leave. All parcel and delivery services on the island have a key to our house and can drop off or pick up your luggage without any trouble.
Yes. On Norderney you may drive into the town area for 45 minutes on arrival and departure to unload your luggage.
By ferry from Norddeich-Mole. The ferry terminal on Norderney is 1.2 km from us – about a 15-minute walk or just a few minutes by bus or taxi. Most guests leave their car in Norddeich.
Parking & bikes
No, we are unable to offer a parking space directly at the house. The island’s public car parks are about 5 to 10 minutes away. Many guests park on the mainland in Norddeich and come without a car – on Norderney everything is within walking or cycling distance.
Yes, you can leave your bikes in our sheltered inner courtyard. The courtyard is not covered, and bikes cannot be taken into the apartment.
Yes, pushchairs can be left in the hallway at any time.
Dogs & pets
Yes, in the apartments Nord and Süd and in the Kapitäns Loft. We charge €10 per night for dogs. No pets are allowed in any of the other apartments – not even small or non-shedding dogs – which makes them suitable for allergy sufferers. Note for returning guests: the former “Kapitäns Koje” now belongs to the Large 2-Room Apartment category, and dogs are no longer allowed there.
Yes, Norderney has designated dog beaches within walking distance of the house. Restrictions apply on the main bathing beaches during the season.
Children & families
Yes, we provide a travel cot (125 × 65 cm), a high chair and a nappy bin free of charge in every apartment. Just let us know when you book.
Children up to 12 stay free in their parents’ apartment. For older children and any additional guests above the standard occupancy, a surcharge per night applies, which is shown in the booking system.
In the travel cot or on the sofa bed. For families with several children, the Kapitäns Loft (2 bedrooms, 2 sofa beds, up to 6 guests) and the 2-room apartments with a separate bedroom are ideal.
The Kapitäns Loft (80 m², 2 bedrooms) offers the most space. The 2-Room and 1.5-Room Apartments are designed for 2 adults with one child; 2 children are possible there on request.
Facilities & amenities
Yes, all apartments have free, fast and reliable Wi-Fi. You will find the password in your WebPortal.
Yes. Beds are made up when you arrive, and bath towels, hand towels and tea towels are ready for you. For longer stays we change the linen regularly. The final cleaning is always included in the price as well.
Yes, every apartment has a complete kitchenette with induction hob, fridge, crockery, pots and pans, coffee machine, kettle and toaster. Some categories also have a dishwasher and a combination oven/microwave – details are in the description of each apartment. We are happy to provide a microwave on request.
All apartments have box-spring or double beds measuring 180 × 200 cm. In the apartments Nord and Süd the bed is 160 × 200 cm.
That depends on the apartment: the 1.5-Room, 2-Room, Large 2-Room, Nord/Süd and the Kapitäns Loft have a sofa bed or sofa beds. The 1-Room Apartment has a regular sofa.
Only the Kapitäns Loft has a loggia. None of the other apartments has a balcony.
Yes, all apartments have a flat-screen TV with satellite reception; many also offer Netflix and other streaming services.
There is no washing machine for guests in the house. For longer stays we change the bed linen and towels regularly.
No, our holiday apartments are self-catering. Instead, we offer a daily bread roll delivery (order via the WebPortal, delivered to your door between 8:00 and 8:30 am) and drinks in the house. Restaurants, cafés and a supermarket (150 m) are right on the doorstep.
Yes – our very own: the traditional sailors’ pub Alt Norderney (“Bei Fidi”) at Jann-Berghaus-Straße 75 is also run by the Papenfuß family and is just a two-minute walk from Ferienhaus Papenfuß (open daily from 6 pm, seasonal variations possible). As a guest of our house, you receive a voucher for a free drink during your stay.
Yes, smoking is not permitted in any of the apartments or anywhere in the house.
Floors & accessibility
We let by category rather than by specific apartment – apartments of the same type are located on different floors. There is no lift. Let us know your preferred floor when booking and we will do our best to accommodate it. If you need a ground-floor apartment, for example because you cannot manage stairs, please get in touch with us before booking.
Our apartments are not wheelchair-accessible. The best option is Apartment Nord in the neighbouring house: it has few barriers and a level-access shower. Apartment Süd also has a level-access shower, but it can only be reached via two steps and the way into the bathroom is narrow because of the bed – so it is not suitable for wheelchair users. For a specific enquiry, please give us a call.
Prices, booking & payment
Our prices are dynamic and depend on the season, length of stay and apartment type. You can see the current price for your dates in our online booking system. When you book direct on our website, there are no booking fees.
Not from us. Final cleaning, linen and Wi-Fi are included in the price. The only extra is the island’s spa tax (Kurtaxe), which you do not pay to us.
On Norderney you pay the spa tax (Kurtaxe) together with your ferry ticket at the shipping company or at one of the ticket machines in town – not to us.
Yes, depending on the season. The minimum stay is longer in high season than in low season. The booking system only shows you dates that can be booked.
Yes, long stays are very welcome, especially in the low season from October to March. A complete kitchen, regular linen changes, fast Wi-Fi and the central location make living on the island for a while easy. For stays of 4 weeks or more, please contact us directly.
That depends on the rate you book – the booking system shows the conditions for each rate. There are flexible rates with free cancellation and cheaper non-refundable rates.
No, we do not offer provisional holds. All bookings with us are binding – made directly online, in real time.
By bank transfer before arrival, or on site in cash or by card. You will find our bank details in the footer of this page and in your booking confirmation.
When you book direct, you deal with us personally: we can discuss your wishes regarding floor, location or children’s equipment with you, and no commission goes to third parties.
Still have questions, or ready to book?
You can see prices and available dates in real time in our booking system.